Intellitap Privacy Policy
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Last updated: November 13, 2026
1. Introduction
This Privacy Policy explains how Cydea, Inc. ("Cydea", "we", "us" or "our") collects, uses, shares and protects personal information. It applies to the Intellitap mobile app, the Intellitap web dashboard, Intellitap connected devices and related support (together, the "Services").
Intellitap is a product line of our Kegco brand.
The Services are offered in the United States and are intended for users located in the United States.
By creating an account or using the Services, you acknowledge the practices described in this policy. If you do not agree with it, please do not use the Services.
Terms used in this policy
- Personal information means information that identifies, relates to or can reasonably be linked to you or your household.
- Device means an Intellitap connected product, such as an Intellitap Telemetry Device, that you add to your account.
- Device data means the readings, settings and status information a Device sends to or receives from the Services.
- Organization means a business or household account that groups Devices and the people who can access them.
What this policy does not cover
This policy does not cover our public websites or online store, which have their own privacy notices. It also does not cover third-party services you reach through links in the Services.
2. Information we collect
We collect information you give us, information your Devices send, and information generated automatically when you use the app or web dashboard.
| Category | What it includes | How we get it |
|---|---|---|
| Account information | Name, email address, password, and optionally a phone number | You provide it when you register or edit your profile |
| Organization information | Organization name and description, time zone, members, their roles and invitations | You or your Organization's administrator |
| Device location | Street address, site name or map location you assign to a Device or Organization | You or your Organization's administrator |
| Device data | Volume remaining and poured per tap, temperature, gas pressure, ambient CO2 level, cleaning dates, alerts and events | Your Device, automatically |
| Device settings | Device and beverage names and descriptions, tap assignments, container sizes, alert thresholds, display units | You enter them in the app, dashboard or on the Device |
| Device technical data | Device identifier, firmware version, online and offline times, IP address, network and diagnostic information | Your Device, automatically |
| App and dashboard usage | Pages and features used, actions taken, dates and times, crash and performance logs | Automatically |
| Phone and browser data | Device model, operating system, app version, language, IP address, push notification token | Automatically |
| Communications | Support requests, feedback, survey responses and your notification preferences | You provide them |
Wi-Fi setup. When you connect a Device to Wi-Fi, the app sends the network name and password you enter to the Device. The Device stores them so it can stay connected.
App permissions. The app asks for phone permissions only when a feature needs them:
- Camera to scan the QR code on a Device.
- Bluetooth, local network or nearby devices to find and set up a Device.
- Notifications to send you alerts.
Some phone operating systems require location permission before an app can scan for nearby Wi-Fi or Bluetooth devices. If the app requests it for that reason, we do not use it to track your phone's location. You can change permissions at any time in your phone's settings.
Cookies. The web dashboard uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the dashboard is used. You can block cookies in your browser, but the dashboard may not work properly without them.
Information from others. If someone invites you to an Organization or shares a Device with you, we receive your name and email address from that person.
Information we do not collect. The Services do not collect payment card numbers, government identifiers, health information or precise location from your phone. Please do not enter that kind of information in free-text fields.
3. How we use information
We use personal information to run the Services, keep them secure and communicate with you. Specifically, we use it to:
- Provide the Services. Create and manage your account, connect Devices, and show Device data, history and reports in the app and dashboard.
- Send alerts you set up. Deliver push, email or text-message notifications, such as low-volume, temperature, pressure and CO2 alerts.
- Maintain Devices. Deliver firmware updates, monitor Device health and diagnose faults.
- Support you. Answer questions, troubleshoot problems and handle warranty or service requests.
- Send service messages. Tell you about account activity, security notices, and changes to the Services or this policy.
- Send marketing. Email you about new products, features and offers. You can opt out at any time (see Section 8).
- Improve our products. Analyze how the Services and Devices perform and are used, and develop new features.
- Protect the Services. Detect, prevent and respond to fraud, abuse, security incidents and technical problems.
- Meet legal obligations. Comply with laws, enforce our terms and protect our rights and the rights of others.
We may also create aggregated or de-identified information that cannot reasonably be linked to you. We use it for analytics, research and product improvement, and we do not attempt to re-identify it.
We do not use your personal information for automated decisions that produce legal or similarly significant effects.
4. How we share information
We do not sell your personal information, and we do not share it with third parties for their own advertising. We share it only in the situations below.
- Service providers. Companies that work on our behalf, under contracts that limit their use of your information to providing services to us. They include our connected-device cloud platform and hosting provider, push notification services, email and text-message delivery providers, app diagnostics and analytics providers, and customer support tools.
- Your Organization. Administrators and members of an Organization can see its Devices, Device data and the names, email addresses and roles of other members, according to their permissions.
- People you choose. If you share a Device or invite someone to your Organization, they can see the information their access level allows.
- Installers and service partners. If you ask an authorized dealer or technician to set up or service a Device, we share what they need to do that work.
- Legal and safety reasons. We may disclose information to comply with a law, court order or lawful government request, to enforce our terms, or to protect the rights, property or safety of Cydea, our users or the public.
- Business transfers. If we are involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction. This policy continues to apply to it until you are notified otherwise.
- With your consent. We share information for any other purpose only when you direct us to or agree to it.
Text messaging. We do not share mobile phone numbers or text-message consent with third parties or affiliates for marketing or promotional purposes.
5. How long we keep information
We keep personal information for as long as your account is active and as needed to provide the Services.
- Account and Organization information is kept until you delete your account or ask us to delete it.
- Device data and history is kept while the Device is registered to an account. You can erase a Device's stored data or remove the Device in the app at any time.
- Support communications are kept for as long as needed to resolve the request and maintain our records.
When you delete your account, we delete or de-identify your personal information within 30 days. We may keep limited information longer where the law requires it, to resolve disputes, to enforce our agreements, or in backups that are overwritten on a regular schedule.
Aggregated or de-identified information may be kept indefinitely.
6. How we protect information
We use technical and organizational safeguards designed to protect personal information from loss, misuse and unauthorized access. These include encryption of data in transit, authentication of each Device, role-based access controls and restricted employee access.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You help protect your account by using a strong, unique password, keeping it confidential and removing members who no longer need access.
If we learn of a security incident that affects your personal information, we will notify you as required by law.
7. Where information is stored
Personal information is stored and processed in the United States by us and our service providers.
The Services are not directed to people outside the United States. If you use them from another country, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
8. Your choices and rights
You control most of your information directly in the app, and you can contact us for anything you cannot do there.
Your choices
- Update your information. Edit your name, password, phone number and Organization details in the app or dashboard.
- Delete your account. Delete your account from your profile in the app, or email us at support@kegco.com. Deleting your account removes your access to its Devices and data.
- Erase Device data. Erase a Device's stored data or remove the Device from your account in the Device's settings.
- Notifications. Turn push, email and text-message alerts on or off in the app's notification settings or your phone's settings.
- Marketing email. Use the unsubscribe link in any marketing email. We will still send service messages about your account and Devices.
- Text messages. Reply STOP to any text message to stop receiving them, or HELP for help. Message and data rates may apply.
- Permissions and cookies. Change app permissions in your phone's settings and cookie settings in your browser.
Organization accounts. If you use the Services through an Organization managed by your employer or another business, that business controls the account. Please send requests about that account to its administrator first.
US state privacy rights
Depending on where you live, state law may give you the right to:
- Know what personal information we have collected about you, and how we use and disclose it.
- Receive a copy of your personal information in a portable format.
- Correct inaccurate personal information.
- Delete your personal information, subject to legal exceptions.
- Opt out of the sale of personal information, its sharing for targeted advertising, and certain profiling. We do not do any of these.
- Not be discriminated against for exercising your rights.
To make a request, email support@kegco.com or write to the address in Section 12. We will verify your identity using your account email before acting. An authorized agent may make a request for you with your written permission.
We respond within 45 days, or tell you if we need more time. If we decline your request, you may appeal by replying to our decision. If the appeal is denied, you may contact your state attorney general.
Notice to California residents
In the past 12 months we have collected the categories below, for the purposes in Section 3, and disclosed them to the service providers in Section 4.
| Category | Examples | Sold or shared for advertising |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address, device identifiers | No |
| Account credentials | Email address and password used to sign in | No |
| Internet or network activity | App and dashboard usage, logs, crash reports | No |
| Geolocation | Address or map location you assign to a Device | No |
| Device and sensor data | Readings, settings and events from your Devices | No |
We use account credentials only to sign you in and secure your account. We do not knowingly sell or share the personal information of anyone under 16. California's "Shine the Light" law does not apply because we do not disclose personal information to third parties for their own direct marketing.
Do Not Track. The web dashboard does not respond to browser "Do Not Track" signals, because we do not track you across third-party websites.
9. Children's privacy
The Services are intended for adults, and you must be at least 18 years old to create an account.
We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at support@kegco.com and we will delete it.
10. Third-party services and links
The Services rely on and may link to services operated by other companies, and their privacy practices are their own.
Examples include the Apple App Store and Google Play, which distribute the app, and the notification services built into your phone. We encourage you to read the privacy policies of any third-party service you use. We are not responsible for their content or practices.
11. Changes to this policy
We may update this policy from time to time, and the "Last updated" date at the top shows when it last changed.
If we make a material change, we will notify you in the app or by email before the change takes effect. Your continued use of the Services after the effective date means you accept the updated policy.
12. Contact us
Send questions, concerns or privacy requests to us using the details below.
Cydea, Inc.
Attn: Privacy
8510 Miralani Dr, San Diego, CA 92126-4351
Email: support@kegco.com
Website: https://kegco.com/